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Where is my order number?

Where can you find your order number?

Web orders:

Your order number is located in the first line of your order confirmation email and looks like (W850908).

Your automatic reorder number is located in the last line of the automatic reorder paragraph and looks like (#4307940662).

Phone orders:

Order number was provided at the end of the phone call, and is provided in the order confirmation letter mailed to your home.

Return Policy:

You may return an unused and uninstalled part in its original packaging. To return a part, contact us at 888-205-0966 to obtain a Return Authorization number. We must receive the returned part(s) with the Return Authorization number within 365 days of your original order date. Exclusions apply to products with limited shelf life, which includes but are not limited to batteries, smoke detectors, or chemical based products; these products must be returned within 90 days of the original order date. Items received damaged must be reported within 10 days of receipt. Credit will be issued for the part(s) plus tax, minus any shipping charges.

See Return FAQs for more information.

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