Order Status and Returns Processing
Do you have a pending order, a previously placed order or an automatic reorder you need to view?
Just tell us the shipping address zip code and order/automatic reorder number and we'll find your information.
Where can you find your order number?
Your order number is located in the first line of your order confirmation email and looks like (W850908).
Your automatic reorder number is located in the last line of the automatic reorder paragraph and looks like (#4307940662).
Order number was provided at the end of the phone call, and is provided in the order confirmation letter mailed to your home.
You may return an unused and uninstalled part in its original packaging. To return a part, enter your order number/zipcode above and continue through the return process to obtain a Return Authorization number. We must receive the returned part(s) with the Return Authorization number within 365 days of your original order date. Exclusions apply to products with limited shelf life, which includes but are not limited to batteries, smoke detectors, or chemical based products; these products must be returned within 90 days of the original order date. Items received damaged must be reported within 10 days of receipt. Credit will be issued for the part(s) plus tax, minus any shipping charges.
See Return FAQs for more information.